PRIVACY POLICY

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This Privacy Policy explains what data we collect, how we use it, with whom we may share it, and your rights regarding its processing. By visiting www.haingotiana.ch and using our services and products, you agree to the collection and use of your personal data as described below.

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1. Personal Data We Collect

We collect the following personal data:

• Information you provide: name, email address, shipping/billing address, phone number, and any other information you submit when placing an order, signing up for newsletters, or contacting us.

• Automatic data: IP address, browser type, device information, and other technical data transmitted by your web browser.

• Payment data: Payment details are processed securely via our payment providers. We do not store full payment information on our servers.

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2. How We Use Your Data

We use your data to:

• Process and ship your orders from our online store.

• Communicate with you regarding your orders, products, or services.

• Send marketing emails about our products, promotions, or newsletters only if you have explicitly opted in (for example, by ticking the newsletter checkbox). You can unsubscribe at any time by contacting us at haingotiana.pianomusic@gmail.com.

• Improve our website and services using analytics data.

• Comply with legal obligations.

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3. Cookies

Our website uses cookies to enhance your experience:

• Essential cookies: Needed for site functionality and order processing.

• Analytics cookies: Help us understand how visitors use our site and improve performance.

• Marketing cookies: Used to provide personalized promotions and offers.

You can manage or refuse non-essential cookies via our cookie settings.

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4. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers: Companies that help us fulfill orders, provide customer service, or send newsletters.

• Legal authorities: When required by law

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5. External Links

Our website may contain links to third-party websites such as Spotify or YouTube. We are not responsible for their content or data practices. Please review their privacy policies before using them.

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6. Data Protection

Your personal data is stored securely and treated confidentially according to applicable data protection laws. We implement appropriate technical and organizational measures to protect your data.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your personal data.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at haingotiana.pianomusic@gmail.com.

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TERMS AND CONDITIONS

Welcome to Haingotiana. By using our website and placing orders, you agree to the following terms and conditions.

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1. Products and Services

All products are described as accurately as possible on the website. Prices are listed in CHF. VAT not applicable. Product availability is subject to stock.
 

2. Orders and Payment

Orders can be placed directly through our online store. We accept credit/debit cards and manual payments with Twint. Payments are processed securely through our payment provider. We never store full payment card details. Your sensitive information is handled by our provider according to industry standards and Swiss data protection laws. Refunds are processed according to our Refund Policy. Transaction fees are generally non-refundable, and chargeback fees may apply in case of disputes. Please provide correct payment details. We are not responsible for delays or errors caused by incorrect information.

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3. Shipping and Delivery

Shipping costs are displayed during checkout. We aim to process and ship all orders within 2 business days. In the event of unexpected delays, you will be promptly notified. Haingotiana is not responsible for delays caused by carriers or customs.

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4. Returns and Refunds

Refunds or replacements are only provided for damaged or defective goods. Please inspect your order upon receipt and contact us immediately if any issues arise. In exceptional cases, a refund may be allowed for other reasons; in such cases, the customer is responsible for return shipping costs. To request a refund, please email us at haingotiana.pianomusic@gmail.com.

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5. Liability

Haingotiana is not liable for indirect damages or losses resulting from the use of the website or products. 

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6. External Links

Our website may contain links to third-party sites (for example, social media or video platforms). We are not responsible for their content or privacy practices.

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7. Governing Law

These Terms are governed by the laws of Switzerland.  Any disputes will be handled under the jurisdiction of Swiss courts.

 

 

Last updated: October 2025